Refund policy

RETURN & REFUND POLICY
Last Updated: 22 November 2025

At Safqar Perfumes, your satisfaction is everything to us. We craft each fragrance with love and care, and we want you to be completely happy with your purchase.

Return & Refund Policy (UAE & GCC Customers):
You have 7 calendar days from the date of delivery to request a return or refund, provided the product meets these conditions:

  • Completely unused and unopened
  • Original seal and cellophane wrapping intact (perfume must not have been sprayed or tested)
  • In its original packaging with all tags and accessories
  • Accompanied by proof of purchase (order number or receipt)

Non-Returnable / Non-Refundable Items:
For hygiene and safety reasons, the following cannot be returned or refunded:

  • Any product that has been opened, sprayed, or used
  • Items with broken seals or removed packaging
  • Sale items, gift cards, discovery sets, or samples
  • Custom-made or personalized fragrances

Damaged, Defective or Incorrect Items:
Please check your order as soon as you receive it. If an item arrives damaged, leaking, defective, or incorrect, contact us within 48 hours of delivery with clear photos. We will arrange a free replacement or full refund (including original shipping cost) after verification.

How to Request a Return or Refund:

  1. Email us at info@safqar.com or use the Contact Form on our website
  2. Include your order number, reason, and photos of the product & packaging
  3. Wait for our approval and return instructions items sent back without prior approval will not be accepted or refunded.

Returns & Exchanges Policy:

You may return or exchange an unused, unopened, and resalable product within 14 days of delivery. For both returns and exchanges due to change of mind, you are responsible for all return shipping costs and for ensuring the parcel reaches us safely in its original packaging and condition. Once we receive and inspect the item, we will process your refund (for returns) or ship the replacement item (for exchanges).

If we sent the wrong fragrance, or your order arrives damaged, defective, or not as described, we will fully cover all return and new shipping costs. We also offer a free exchange or full refund whichever you prefer. Simply contact us with photos of the issue; upon approval, we will immediately provide the return address and arrange everything at our expense.

In all cases, please initiate any return or exchange request through our Contact page

Refund Processing:
Once we receive and inspect the returned item, we will notify you immediately of approval or rejection If approved, the refund will be issued to your original payment method within 7–10 business days, Additional time may be needed for your bank or card issuer to post the refund If more than 15 business days have passed since approval, please contact us again.

Order Cancellations:
You may cancel your order for a full refund within 12 hours of placement, as long as it has not yet been packed or shipped.

European Union – 14-Day Cooling-Off Period:
If your order is shipped to an EU country, you have the right to cancel and return it within 14 days of receipt for any reason, without justification. The product must remain unused, unopened, and in original sealed packaging. Return shipping costs are your responsibility unless the item was damaged or incorrect.

Contact Us:
We’re always happy to help!
Email: info@safqar.com

Thank you for choosing Safqar Perfumes, we truly value you.